Privacy policy

1. Who operates this website

PT Arctic Bear Baths operates the Five Elements equipment catalogue in Indonesia. Address: Pertokoan Kuta Mulia, Jl. Majapahit No. 04, Kuta, Badung, Bali 80361, Indonesia.

For questions or requests about personal data, email info@arcticbb.co.id or contact us on WhatsApp at +628216314613.

2. Browsing and equipment enquiries

The catalogue has no account registration, online checkout payment or contact form. Adding equipment to the enquiry cart saves product references and quantities in your browser.

A WhatsApp button opens the messenger with a prepared message. You can review and edit it before sending. Opening WhatsApp does not confirm that you sent a message. If you send it, our team receives the message and the profile and contact details made available by WhatsApp.

We use enquiry information to answer your questions, prepare a quotation and, where an order follows, coordinate the agreed service. Please do not include medical records or other sensitive information in an equipment enquiry.

The hosting provider, Netlify, processes technical request information needed to deliver and protect the website, which may include IP addresses, browser information and requested URLs.

3. Browser storage and optional measurement

Your cookie choice and enquiry cart are saved in local storage. They are not used to create an account. You can remove them by clearing this website’s browser data; the cart will then be reset.

Optional measurement scripts load only after you accept. Declining does not prevent you from browsing, building an enquiry cart or contacting the team.

Google Analytics 4 measures page and product views, enquiry-cart actions and clicks that open WhatsApp. A click is an expression of interest, not confirmation of a received lead. Google Analytics may also use its configured enhanced measurement features. Google signals and advertising personalization are disabled in the site’s configuration.

Meta Pixel is not enabled in this build of the website.

After consent, this tab also saves the entry page and permitted campaign labels in session storage to associate enquiries with traffic sources. These labels are removed when you withdraw consent or close the tab. Custom analytics events do not include WhatsApp message text, phone numbers, email addresses or catalogue search text.

4. Changing your choice

You can reopen Cookie settings from this page or the footer. Reopening settings withdraws the current analytics consent until you accept again. You can then decline or accept.

Withdrawal stops future optional measurement, clears this tab’s campaign labels and removes accessible first-party Google Analytics cookies. It does not delete information already sent to an external provider. To ask about such information, contact us using the details above.

5. External services and international processing

Netlify provides hosting. WhatsApp processes messages under its own terms and privacy policy. Enabled analytics providers process visit and interaction information after your consent.

These providers may process information outside Indonesia. Their storage locations, retention and safeguards depend on the service and configuration. You can review their privacy information through the links below.

6. Retention

Browser cart and consent data remain until you change or clear them. Campaign information in session storage lasts for the tab session unless you withdraw consent earlier.

Correspondence and order records are handled separately from the catalogue. The relevant purpose, an ongoing enquiry or order, and applicable record-keeping obligations determine which records need to be retained. Contact us for information about the records relating to your enquiry and to request deletion where applicable.

Analytics retention depends on the configured property settings; hosting and WhatsApp records also follow the relevant provider’s arrangements. This page does not promise a fixed retention period for those services.

7. Requests about your personal data

You can ask what personal data we hold about you, request a correction or deletion, or raise a concern about its use. We will handle your request under the law that applies to the processing, including Indonesia’s Personal Data Protection Law No. 27 of 2022 where applicable.

Use info@arcticbb.co.id and describe your request. We may need information to identify the relevant correspondence and verify the request. Withdrawing optional website analytics consent is also available directly through Cookie settings.

8. Updates and contact

This policy may change when the website or its data practices change. The date above identifies the current version.

Privacy contact: PT Arctic Bear Baths, Pertokoan Kuta Mulia, Jl. Majapahit No. 04, Kuta, Badung, Bali 80361, Indonesia. Email: info@arcticbb.co.id. WhatsApp: +628216314613.